|Advanced Call Center
QueueMetrics sets up modern standards in performance measurement,
statistics and reporting for call centers based on the Asterisk PBX
technology, while WombatDialer is a flexible, easy to use outbound
dialing platform and a perfect complement to QueueMetrics.
The Advanced Call Center Software Solution Suite:
Measure your targets, conversion rates and agent activities.
Create accurate reports and statistics.
Set security and privacy on individual queues.
Support virtual and multi-tenant production environments.
Improve your business.
Live administrator and supervisor call center status panel.
Area code breakdowns inclusive of calling and waiting time.
Agent billable and payable time with total sales, contacts and
Live agent page with queue statistics and agent controls.
Total unanswered calls with disconnection time and position.
Complete call distribution statistic, including sales and contacts, by
week, day or hour.
Administrator message broadcasting and SMS functionality.
Full agent availability with session and pauses details and history.
Inbound ACD call attempts with metrics available by operator, terminal
Detailed call information including the Asterisk Call ID and recorded
Total of answered calls including call length and waiting time metrics.
Inclusive SLA of answered and unanswered calls and disconnection
Extensive Quality Assessment module.
Send automated nightly PDF/XLS exports by e-mail.
Hundreds of metrics computed.
If need more information contact us here...